Technology Services

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  • How To Submit a Support Request

    The John Swett School District utilizes an application called School Dude to submit & manage all of its technology and maintenance/facilities support requests. Please use the links provided below to submit your request for help. If you have an emergency technology request and your local technology support staff is unavailable, please do not hesitate to call or email us.

    Your district email address (firstinitiallastname@jsusd.org) and password will be your login credentials for the SchoolDude system. 

     

    Make a Request (All Staff)

    You may make a Technology or Maintenance request from one screen now. 

    Navigate to the SchoolDude login page (https://login.myschoolbuilding.com/msb?acctNum=893173069&productID=ITD) Or click the link above!

    and input in your full jsusd.org district email address and password. Once submitted, you will be redirected to the SchoolDude system. If you have any trouble with your login, feel free to contact your local site tech (Nicky Holly x3119 @ RHES, Jessica Shotwell x4111 @ CMS, Katie Burk x1252 @ JSHS) or contact the DO staff directly @ x(2114 - Darrell Pate, 2112 - Nick Torres or 2110 - Mary Kamkar) Note: The screenshot and fields will be slightly different based upon the type of support request you are submitting. 

     

    Follow the numbers on the graphic below to walk you through the steps involved for submitting a request.  

    1. Select the appropriate type of request from the tabs above. They are in this order: Maintenance (Maint), Technology (IT), My Requests & Settings. The My Requests simply allows you to see previously submitted requests.

    1. Enter in your phone extension or best number to reach you.

    2. Enter in your school site location.

    3. Enter in your room number or area (check the box below area so that it will remember selections 1-4 for future tickets.)

    4. Enter in a Problem Type from the provided dropdown list (or icons) given. Try to match up the type to the one closest to your problem area.

    5. Enter in a full description of the problem. Please include all relevant details needed to complete the task, which will save time on processing the request as well as ensure that we have the right staff member assigned to it.

    6. Enter in an attachment, if any, by clicking the link provided and uploading the image/file (not required).

    7. Lastly, enter the submittal password: "submit" <-(no quotes) then click the Submit button. 

    The support request will be routed to the appropriate staff person and you should be contacted within 1-2 business days at the very most. You'll be given status updates as the request is updated and/or completed via email. We thank you for using the JSUSD Support Request System via SchoolDude and we hope that you find the experience enjoyable.

     
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